Class Schedule

BUS325 Section E - 2017 Spring Term

BUS325: Advanced Customer Satisfaction Strategies - 4 Hours

The student will learn proven processes for developing skills, attitudes, and thinking needed for successful customer satisfaction and loyalty. The course is designed to help people and organizations translate good service intentions into workable plans with sustainable customer service activities.

Dr. Brian Young

Dr. Brian Young
Title: Faculty
Rank: Instructor
Dept: Business Administration
Office: 232
Phone: (309) 692-4092 x2320
Fax: (309) 692-3893
Email: bjyoung@midstate.edu

Section Information

Section: E
Format: eLearning
Time: eLearning
LMS: Joule
Seats Filled: 15 of 20