Class Schedule

BUS245 Section NF - 2017 Summer Term

BUS245: Customer Satisfaction Strategies - 4 Hours

This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Nick J. Fowler

Nick J. Fowler
Title: Faculty
Dept: Business Administration
Office: 234
Phone: (309) 692-4092 x2340
Fax: (309) 692-3893
Email: njfowler@midstate.edu

Section Information

Section: NF
Format: Flex Learning
Time: M 6:00pm–9:30pm,
Flex Learning
LMS: Joule
Room: 501
Seats Filled: 8 of 20

Sections Offered

2017 Summer Term (May 22nd, 2017–August 13th, 2017)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies NF Fowler, Nick J. 501 M 6:00pm–9:30pm;
Flex Learning

Number of classes: 1