Class Schedule

BUS245 Section E - 2017 Fall Term

BUS245: Customer Satisfaction Strategies - 4 Hours

This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Nick J. Fowler

Nick J. Fowler
Title: Faculty
Dept: Business Administration
Office: 234
Phone: (309) 692-4092 x2340
Fax: (309) 692-3893
Email: njfowler@midstate.edu

Section Information

Section: E
Format: eLearning
Time: eLearning
LMS: Moodlerooms
Seats Filled: 15 of 20