Class Schedule

BUS245 Section E - 2019 Summer Term

BUS245: Customer Satisfaction Strategies - 4 Hours

This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Nick J. Fowler

Nick J. Fowler
Title: Director of Business Administration
Dept: Business Administration
Office: 228
Phone: (309) 692-4092 x2280
Fax: (309) 692-3893
Email: njfowler@midstate.edu

Section Information

Section: E
Format: eLearning
Time: eLearning
LMS: Open LMS
Seats Filled: 3 of 20

Sections Offered

2019 Summer Term (May 20th, 2019–August 11th, 2019)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies E Fowler, Nick J. Open LMS eLearning

Number of classes: 1

2019 Fall Term (August 19th, 2019–November 10th, 2019)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies E Fowler, Nick J. Open LMS eLearning

Number of classes: 1